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Paper Publications
Enhancing Service Chatbot Effectiveness: The Effect of Dyadic Communication Traits on Consumer Unplanned Purchase
Release time: 2022-06-18
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Journal:
ICIS 2021 Proceedings
Page Number:
1-9
Translation or Not:
no
Included Journals:
EI
Next One:
When cross-channel integration can benefit firm innovation and performance: the moderating role of e-commerce type
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Doctoral degree
Li Yang
Recommended MA Supervisor
Hefei University of Technology
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